Return and Refund Policy


  We accept returns within 30 days, upon which you are obliged to request a return.
Conditions to Meet For Return:
       • Items accepted for return must be new within their original package.
       • A purchase receipt or any proof of purchase

Procedure for Return
To embark on the return, please contact us via our official email:

Upon approval for the return, a shipping label and instructions will be provided stipulating where to return the package.

Damages and Issues ( Defective Products)

It is advisable that you first inspect your package thoroughly upon
receiving it. If the product is defective or damaged or you received the
wrong product, please contact us via our official email: 
as soon as, possible so that we can look at the issue and make it right.
How will customers get the return label?
   1For defective products(This happens when the product is incorrect, damaged by the carrier, or defective in another way)
  • Download/print
  2. For customer remorse(This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item)
  • Download/print
NOTE: The restocking fee for a defective or wrong item is free. Also, damages on the outer product carton or box do not qualify as actual product damage.

Non – Returnable Items

     •Once things delivered are viewed as good condition FINAL SALE and
         non-returnable items.
     •CDs, DVDs, video games, sales, and clearance items are non-refundable.
     •These Products recorded after delivery in good condition are
     • Also things need to be returned because of box flaws.

Missing, Broken Items or Parts and Defects

If your item shows up defective, missing, or broken things (parts), if it's not too much trouble, reach out to us immediately with pictures and clarification of the issue no later than 2 days after an appearance, as demonstrated by your following number.

Return Shipping
Please research your request upon gathering and contact us immediately if the items you bought are defective, in any way we take full responsibility and the shipping fee is FREE for defective products. But, when any customer mistakenly buys any product and decides on another size, color, or brand because they bought the incorrect size, color or brand . That time you must bear the full amount of delivery cost for the said item. It means your transportation expense will be 14.95$ for under 1lbs and free for over 1lbs in the United States and 24.95$(for under 1lbs) and 37.95$(for over 1lbs) in other countries (Angola, Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Denmark, Dominican Republic, Ecuador, Finland, France, Georgia, Germany, Greece, Hong Kong, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Russia, Saudi Arabia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom, Malaysia, Taiwan, Costa Rica, Indonesia, Uruguay, and India).

Upon the shipment of the items, the initial cost cannot be given back.
All shipment fees are paid to the shipment carrier and are considered
none refundable, the reason being these funds do not belong to BIG APPLE
Once the item got to us and scrutinized, we will then send you a message to inform you that we have received the returned item. The notice will tell you of your refund or return approval or rejection.

Missing Refunds
If you haven't received a refund, do the following: 
          First, check your bank or credit card before doing any action.
          Then, contact your credit card company to check for a pending refund.
If you have done all the above and are still unsuccessful,
Please contact us via our official email:  or

Item Clearance
We only accept regular-priced items for a refund. However,
clearance/discounted items cannot be refunded and are considered a final